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Department Contact

Information Technology

Gautam Sethi
Chief Technology Officer

Denise Brauer
Administrative Assistant
720-433-1007

IT Support Center
Monday-Friday 7 a.m. to 4 p.m.
303-387-0001 | help.dcsdk12.org

Meet the Staff

West Support Center
701 Prairie Hawk Drive
Castle Rock, CO 80109

About the DCSD IT Division

The goal of the Douglas County School District is to prepare students to compete on the world stage for the college or career pathway of their choice. As Douglas County School District (DCSD) reinvents the approach to deliver education, the Information Technology Division has transformed to deliver world-class services in support of the evolving technology landscape of our schools.

The Information Technology Division empowers the transformation of learning, spaces, and people using technology. At the nexus of the learning environment and the instructional shift for teaching and learning is technology by enabling and scaling success.

Our Core Values

  • Enable choice in our schools
  • Create rich learning environments
  • Infuse appropriate technology
  • Partner and create compelling solutions
  • Ensure information safety at all levels
  • Operate reliable infrastructure
  • Value Customer satisfaction above all

Infrastructure - Network Technician routing cables

The Infrastructure team encompasses the critical systems that provide a foundation for all technology efforts throughout the district. This includes data backups, storage, telecommunications, networking and desktop engineering, providing robust stability for readiness and recovery.

What You Can Expect:

  • Troubleshooting and maintenance of wireless access points
  • Network health monitoring
  • Internet connectivity and bandwidth operations and maintenance
  • Firewall configuration and administration
  • Data Center operations
  • Network hardware installation (switches, routers, access points, wiring)
  • Servers and Storage  - Server provisioning, OS maintenance, backups and restores
  • Telecommunications - Phones and Voicemail
  • Desktop Engineering - PC/Mac Imaging

We Care For:

  • Network connectivity for more than 39,000 district-owned devices, along with personally owned device accessibility
  • Close-proximity wifi Internet access to local law enforcement at district locations
  • Network interopability between 80+ sites covering more than 900 square miles
  • Server hardware and the operating system maintenance
  • File storage, backup and restores
  • Phones and the voicemail system
  • PC/Mac images
  • Application packaging/deployment system
  • Coaxial television distribution

The Software Development team focuses on creating and delivering innovative solutions to empower students and staff. 

What You Can Expect:
  • Software development and maintenance
  • Application integration
  • Project management
  • Database management and administration
  • Best practices for code development and modifications
  • Quality control and testing
We Care For:
  • All software/application upgrades
  • Troubleshooting and management for all DCSD integrations within our platforms
  • Internal training opportunities for our stakeholders
  • Working with our business owners to develop smart solutions

Software Development Support

For development and application enhancement requests (including integrations), as well as new application testing and vetting questions, please begin by submitting a Web Help Desk ticket (choosing the appropriate Request Type) at helpdesk.dcsdk12.org (district login required).

The Development team reviews all requests, with project managers assigned to facilitate the management process.

Device Support Image - System Board CloseupThe Device Support team manages a variety of hardware devices and application licensing processes used throughout all district locations. 

What You Can Expect:
  • Onsite software and hardware troubleshooting
  • In-house vendor warranty-authorized hardware repair
  • Computer imaging and deployment assistance
  • Computer part purchasing
  • Device rotation management
  • Local network troubleshooting and repair
We care for over 39,000 devices deployed to more than 80 sites, including:
  • Desktops & Laptops
  • Dell Windows-based Desktops & Laptops
  • iPads
  • Chromebooks

IT Support Options

For Device Support requests, please begin by submitting a Web Help Desk ticket (choosing the appropriate Request Type) at helpdesk.dcsdk12.org (district login required).

Most requests will initiate with your local CRT/DATL and will be escalated to the ITSC, if necessary.

For immediate support needs, you can also call the ITSC at x70001 (or 303-387-0001 if using a non-district phone).

Thorough resources for hardware and imaging tasks are available at the ITSC Technical CRTs support page (district login required).

The IT Support Center is the starting point for all technology-related questions, providing primarily phone and web-based ticketing system support options. Our mission is not only to assist you with reported issues, but to also represent the stakeholder in all facets of I.T. operations. We are committed to the educational success of our students and staff, contributing from a technology support role.

What You Can Expect:
  • Empathy and patience during the troubleshooting process.
  • Exceptional customer service and easy to understand communications.
  • Timeliness and responsive, prompt communications.
We Care For:
  • Mac desktops and laptops
  • Windows desktops and laptops
  • Chromebooks
  • Android-based Tablets
  • iOS devices (iPad, iPod Touch, iPhone)
  • Applications
  • Infinite Campus
  • Google Apps
  • Printing/Scanning Systems
  • Website Content Management Systems
  • Training and Consultation Services

IT Support Options

Students and Parents:  

Please contact your school's Technology Assistant for help.

DCSD Staff:

For all technology related requests, please begin by submitting a Web Help Desk ticket (choosing the appropriate Request Type) at helpdesk.dcsdk12.org (district login required).

For immediate support needs, you can also call the ITSC at x70001 (or 303-387-0001 if using a non-district phone), available M-F 7a-5p.

Additional resources and tech assistance available for DCSD staff at the ITSC Website (district login required).

The Innovation and Design Center team provides access to quality resources, information, training and support to enhance 21st Century instruction and transforms learning spaces to meet the needs of student learning.

What you can Expect:

  • Up-to-date digital and physical resources
  • Professional service
  • Computer science curriculum support
  • Learning Commons and environment transformation support
  • Library management systems support
  • Innovative learning spaces for trainings and meetings.

We care for:

  • Educational growth of Douglas County School District students and educators
  • Innovative learning environments in all schools to support 21st Century instructional practices.
  • Instructional resources to support digital-age literacies

IDC Support

To reserve materials from the Innovation and Design Center, please begin by searching your school library catalog at http://library.dcsdk12.org/ (district login required). If you are in need of immediate Library Service Support, or would like to reserve the Innovation Lab, please call 303-387-0600.

DCSD IT Security’s purpose is to help protect DCSD people, property, processes, network, data, and reputation. With the growing threat in cyber incidents including cyber crime, data theft, and stolen identities DCSD IT has recognizes a need to increase their security posture. The IT Security mission is to protect DCSD digital data of employees, students, and parents by protecting their personally identifiable information (PII), training, tracking digital threats, and mitigating those threats as much as possible.

What You Can Expect:

  • Ensuring DCSD complies with federal, state, and local laws and regulations concerning data security.
  • Computer Incident Response
  • Computer Forensics.
    • Conducts forensics investigations and electronic discovery against DCSD devices suspected to have illicit data - including images, communications, or malware.
    • Network Forensics. Monitors the network using various tools to look for unusual activity, investigates such activity, and if needed takes steps to remediate the activity. Also conducts penetration testing against DCSD IT data and assets.
  • Training for DCSD employees concerning data security.
  • Develop IT Security Policies, Procedures, and Standards.
  • Web Filtering that complies with federal laws
  • Available to deliver training for Parents

We Care For, Test, and Monitor:

  • You and your child’s Personally Identifiable Information (PII)
  • DCSD Data
  • Mac, PC, and Android devices
  • Network and Server equipment
  • Applications and code

Remember…We’re always watching out for you!